Terms and Conditions


HGC refers to Hutchinson Guitar Concepts. Goods and services refers to The Goods and services which HGC supplies. Customer refers to the person who HGC is supplying goods and services to.


Ownership of goods

Legal title of goods shall remain HGC’s until such time HGC receives payment in full of all sums due in respect of goods supplied.

Deposits are non refundable.

Goods that have been custom made cannot be returned for refund.


Any cancellations, changes or additions to planned services, after work has commenced or materials ordered, will be charged proportionally at the discretion of HGC.


All quotations exclude delivery costs which are calculated at the time of final payment.

Customs fees, duties and taxes are the responsibility of the customer. If the customer is supplying an instrument for services, this includes any associated fees HGC incurs receiving the instrument.


Paypal payments (excluding the initial deposit) are subject to a 4.5% charge to cover Paypal’s fees. Bank transfer is accepted for payments with no charge.

All payments must be made in GBP Pounds Sterling and any currency conversion charges are to be covered by the customer.


Privacy Policy

By using our Site you consent to the collection, use and transfer of your information under the terms of this Privacy Policy. The owner reserves the right to amend these Terms of Use at any time without notice.

We take the security and privacy of you and your personal data very seriously and we are committed to safeguarding your privacy on line. Please be aware that communications over the internet, such as emails, are not secure unless they are encrypted.

We do not accept any responsibility for any unauthorised access or loss of personal data beyond our control.

Our primary reasons for collecting your personal data are to address enquiries which you may make, process your orders and commissions and enable delivery of products. This is necessary for the performance of the contract between us and Personal Data is processed to enable us to provide services to you.

When you submit your details on the Site in the forms provided to contact us, or apply to the reserve or waiting lists, we will collect personal data from you. When you email us, we may collect personal data from you.

When you provide us with feedback, observations and comments then this is personal information that we will collect from you.

The types of personal data which we may collect from you could include, for example, your name, your contact details (such as your address, telephone number and email address) and other information collected through the forms provided on our Site for you to contact us.

Any and all the information collected on this site will be kept strictly confidential and will not be sold or passed to a third party without your consent.

You will be required to give consent to certain processing activities before we can process your Personal Data as set out in this Policy. Where applicable, we will seek this consent from you when you first submit Personal Data to or through the Site.

If you have previously given consent you may freely withdraw such consent at any time. You can do this by notifying us by email.

All material provided on the Site is Copyright © 2011-2022 Hutchinson Guitar Concepts. All rights reserved.

The materials presented on this Site are covered by the Copyright Act, EU laws, policies and regulations and international agreements.

Any reproduction of materials on the Site for commercial purposes is prohibited.